How to Prepare for Your Call
Thank you for scheduling your complimentary consult call! The following are a few helpful tips to ensure your consultation is a success...
1. The Consult Call. Remember, this is a complimentary consult call and there is no cost to you for this introductory discussion. The purpose of this call is to learn more about you, where you are in your career, to discuss our processes, and to determine if we are a good fit to work with one another.
2. Please note that the Intro Call is not a complimentary résumé review, audit, or critique. The purpose of this conversation is to learn more about your career goals, understand the challenges you’re experiencing, and determine whether Carrington & Westbrook’s career services are the right fit for your needs.
3. This call will be conducted via Zoom. All of our calls are recorded for training and quality control purposes. A member of our team will start your call promptly on the date and time selected. Please show up to your call on time as we typically schedule calls back-to-back and will be limited to only the 45-minutes allotted.
The following are important tips on how to prepare for your Zoom call:
Please note that your call will be subject to rescheduling if you are more than a few minutes late and also subject to our Cancellations, Late Cancellations & No Call-No Show Policies as indicated below. We do send reminder emails prior to your call which will include important information, including your Zoom link. Consider adding us to your address book so that you never miss these important communications.
3. Cancellations, Late Cancellations & No Call-No Show Policies.
Please know that we take this initial conversation very seriously and hope you do too.
These policies help us ensure that clients on the waiting list can make an appointment, it respects our time, and allows us to continue offering the highest levels of service. Think about it - would you show up to your job late or just not show up without letting someone know? We greatly appreciate the same level of courtesy.
4. Keep an eye on your inbox. In advance of your call, we will send out important emails, including reminders of your appointment and other pertinent information. We recommend that you add us to your address book. These communications will ensure you're fully prepared and can make the most out of our upcoming conversation. Our objective is to facilitate a constructive and insightful discussion so that we can provide maximum support for your career goals and objectives.
5. Review our services.
Before the call please review our website to learn more about our services. In fact, most questions about the services can be answered in advance by visiting and exploring the website. Our site features great information including:
6. Submit your current resume prior to the call.
You may also submit your existing resume to us prior to the call, (however this is optional). To submit your resume please email it us at [email protected].
7. On the Day of the Call.
Please be prepared to discuss your career as your intake person will take in depth notes during the conversation to learn more about you. We will answer any questions you may have and will also provide additional details regarding our services. The average call does take the full 45 minutes so be prepared to participate in the call for that length of time. When taking the call, please make sure you are in a quiet space. For instance, please do not take the call in your car, airport or other noisy venue.
8. After the Call.
Immediately following the call, you will receive emailed instructions on how to get started with your project. Everything that you need to get started will be included in this email.
9. For returning customers only.
If you are a returning customer who is seeking updates to document(s) we have written for you in the past, please note that all requests must be handled in writing. During this call we will learn more about where you currently are in your career and will recap our processes with you. Immediately after the call you will receive an email with a series of questions that will help us to capture all of the information required to update your new document(s).
10. Regarding duplicate bookings.
If a customer books duplicate calls when scheduling, then the call will be automatically rescheduled to the most recent date and time. Please attend this appointment or contact us if you need changes to your meeting time.
Should you have further questions please do not hesitate to ask as we are always here to help. We look forward to assisting you land an interview for the job and career of your dreams!
Sincerely,
The Carrington & Westbrook Consulting Team
1. The Consult Call. Remember, this is a complimentary consult call and there is no cost to you for this introductory discussion. The purpose of this call is to learn more about you, where you are in your career, to discuss our processes, and to determine if we are a good fit to work with one another.
2. Please note that the Intro Call is not a complimentary résumé review, audit, or critique. The purpose of this conversation is to learn more about your career goals, understand the challenges you’re experiencing, and determine whether Carrington & Westbrook’s career services are the right fit for your needs.
3. This call will be conducted via Zoom. All of our calls are recorded for training and quality control purposes. A member of our team will start your call promptly on the date and time selected. Please show up to your call on time as we typically schedule calls back-to-back and will be limited to only the 45-minutes allotted.
The following are important tips on how to prepare for your Zoom call:
- We recommend taking this call from a computer - either laptop or desktop as we will be sharing our screen.
- To ensure a smooth and productive intro call, please download and install the Zoom application on your device ahead of time. Familiarize yourself with its basic functions, such as muting/unmuting your microphone and turning your camera on/off.
- We recommend joining the call a few minutes early to troubleshoot any potential technical issues and ensure everything is working properly before the scheduled start time. If you need assistance, Zoom provides helpful tutorials on their website.
Please note that your call will be subject to rescheduling if you are more than a few minutes late and also subject to our Cancellations, Late Cancellations & No Call-No Show Policies as indicated below. We do send reminder emails prior to your call which will include important information, including your Zoom link. Consider adding us to your address book so that you never miss these important communications.
3. Cancellations, Late Cancellations & No Call-No Show Policies.
Please know that we take this initial conversation very seriously and hope you do too.
- Cancellations: If for any reason you are unable to make your scheduled time, please let us know at least 24-48 hours in advance by requesting to cancel or reschedule. This allows us to re-open the time slot and make it available to others who may also be in need of our services.
- Late Cancellations: A cancellation is considered late when the appointment is cancelled less than 24-hours before the scheduled time. Be advised that at our discretion, late cancellations may not be eligible for rescheduling.
- No call-no shows: A no call-no show is when someone misses an appointment without cancelling and without providing ample notification. We do realize that sometimes life happens, however no call-no shows will not be tolerated or permitted back on the calendar.
These policies help us ensure that clients on the waiting list can make an appointment, it respects our time, and allows us to continue offering the highest levels of service. Think about it - would you show up to your job late or just not show up without letting someone know? We greatly appreciate the same level of courtesy.
4. Keep an eye on your inbox. In advance of your call, we will send out important emails, including reminders of your appointment and other pertinent information. We recommend that you add us to your address book. These communications will ensure you're fully prepared and can make the most out of our upcoming conversation. Our objective is to facilitate a constructive and insightful discussion so that we can provide maximum support for your career goals and objectives.
5. Review our services.
Before the call please review our website to learn more about our services. In fact, most questions about the services can be answered in advance by visiting and exploring the website. Our site features great information including:
- Frequently asked questions (FAQ)
- Pricing/package options for job seekers
- Pricing/package options for Resume Reach (job application submission service)
- Pricing/options for add-on services
6. Submit your current resume prior to the call.
You may also submit your existing resume to us prior to the call, (however this is optional). To submit your resume please email it us at [email protected].
7. On the Day of the Call.
Please be prepared to discuss your career as your intake person will take in depth notes during the conversation to learn more about you. We will answer any questions you may have and will also provide additional details regarding our services. The average call does take the full 45 minutes so be prepared to participate in the call for that length of time. When taking the call, please make sure you are in a quiet space. For instance, please do not take the call in your car, airport or other noisy venue.
8. After the Call.
Immediately following the call, you will receive emailed instructions on how to get started with your project. Everything that you need to get started will be included in this email.
9. For returning customers only.
If you are a returning customer who is seeking updates to document(s) we have written for you in the past, please note that all requests must be handled in writing. During this call we will learn more about where you currently are in your career and will recap our processes with you. Immediately after the call you will receive an email with a series of questions that will help us to capture all of the information required to update your new document(s).
10. Regarding duplicate bookings.
If a customer books duplicate calls when scheduling, then the call will be automatically rescheduled to the most recent date and time. Please attend this appointment or contact us if you need changes to your meeting time.
Should you have further questions please do not hesitate to ask as we are always here to help. We look forward to assisting you land an interview for the job and career of your dreams!
Sincerely,
The Carrington & Westbrook Consulting Team
